Presenter

Courtney Files is a Business Development Manager at VBO Tickets, where she partners with arts and cultural organizations to support revenue growth through thoughtful, relationship-driven ticketing strategies. With a background in ticketing, client services, and venue operations, she brings a practical, real-world perspective to helping organizations navigate changing audience behaviors and evolving revenue challenges.

Courtney has worked with a wide range of organizations—from performing arts centers to museums—focusing on sustainable, adaptable approaches that prioritize both audience experience and long-term engagement. She is passionate about sharing ideas that are realistic, actionable, and grounded in the day-to-day realities of arts organizations.